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/ 02 - Discipline

Service.

24/7 reactive · breakdown diagnostics · spares · peak surge cover

When a sorter trips at 03:00 or a charge bank drops out mid-shift, Wallace Automation engineers are on-site inside the SLA with the diagnostics kit, the spares and the authority to put it back into service.

Across every
building type.

The equipment we cover at fulfillment centres, distribution centres and sort centres - and how we work on it.

●FC // Fulfilment Centre

Robotics-heavy buildings where a single cell going offline cascades into thousands of missed picks. Speed and clean root-cause matter.

  • Drive unit recovery

    01

    Stranded-drive recovery, fiducial cleaning, charge contact repair and field re-mapping support.

  • Conveyor breakdowns

    02

    Belt tracking, photo-eye, motor and gearbox fixes on stow/pick/pack/ship lines.

  • Pack station fixes

    03

    Print head, taper and scanner repair to keep pack rates and line throughput on schedule.

  • Automated line repair

    04

    Diverter, scanner and reject lane fault finding with line returned to rate.

  • Power & lighting faults

    05

    LV switchboard, busbar tap-off and high-bay lighting response across the building.

  • HVAC & BMS callouts

    06

    Chiller, AHU and BMS alarm response - heat-stress critical during peak.

●DC // Distribution Centre

Large-item flow where forklift, dock and racking failures stop trailers from turning. Safety-critical fixes done first time.

  • Dock leveller failure

    01

    Hydraulic, lip and control repair to release blocked doors and clear backed-up trailers.

  • Racking damage

    02

    Beam, upright and bracing replacement after impact, with load-test sign-off.

  • Forklift charger faults

    03

    Charger module, cable and bay isolation faults across opportunity and Li-ion banks.

  • Heavy conveyor breakdowns

    04

    Chain, belt and drive faults on large-item lines, including extendable trailer loaders.

  • Shutter & fire door repair

    05

    Roller shutter, fire shutter and high-speed door fixes with fail-safe verification.

  • Yard system faults

    06

    ANPR, barrier and gatehouse repair to keep inbound/outbound moving.

●SC // Sortation Centre

Peak-velocity buildings where every minute of downtime equals thousands of unsorted parcels. Response is timed in minutes, not hours.

  • Cross-belt cell repair

    01

    Carrier, motor and induction belt fixes on high-speed sortation loops.

  • Shoe-sort diverter faults

    02

    Diverter shoe, switch and air-supply repair without dropping the whole loop.

  • Telescopic loader fixes

    03

    Boom drive, photo-eye and emergency-stop repair at outbound doors.

  • Scan tunnel issues

    04

    Camera alignment, lighting and barcode read-rate recovery on DWS tunnels.

  • PLC & VFD faults

    05

    Drive trips, fault code diagnosis and program rollback on Siemens/Rockwell controls.

  • Compressed air & vacuum

    06

    Compressor, dryer and ring-main fixes that keep pneumatic diverters live.

/ Next discipline

Maintain.

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